Frequently Asked Questions

Press Register and enter your legal name, date of birth, residential address, email and mobile number, choose a password and accept the Terms and Privacy Policy. Then confirm your email with the link we send and verify your identity in My Account. After that you can deposit and play. The steps are on How It Works.

You must be at least 18. The age prompt when you first visit is only a first step: we confirm your age from your government photo ID before your first deposit, and close any account that belongs to someone under 18.

No, but you must be physically in Alberta every time you play for real money. Your location is checked when a game starts and during play. Outside the province you can still log in, see your history and withdraw.

No. One account per person is allowed. We check new registrations by name and date of birth, phone, email and identity document; duplicate accounts are closed and bets on them may be voided. See the Terms and Conditions.

Alberta rules and Canadian anti-money laundering law require us to know who our players are. Verification confirms you are 18 or older, prevents duplicate accounts and protects you, because no one else can deposit or withdraw in your name.

A valid driver’s licence, passport or Alberta ID card, as a clear JPG, PNG or PDF up to 5 MB. The name and date of birth must match your account. We may later ask for proof of address or proof that a payment method is yours.

Your browser asks permission to share your device location when you start a game. We check it against the Alberta border and repeat the check about every 25 minutes while you play. VPNs and location-masking tools are not allowed. More on How It Works.

Deposits: Interac e-Transfer ($10–$3,000), Visa and Mastercard ($10–$2,500) and iDebit ($10–$5,000), all instant. Withdrawals: Interac e-Transfer ($20–$5,000, 1–2 business days), iDebit ($20–$5,000, 1–3 business days) and bank transfer EFT ($20–$10,000, 2–5 business days). All in CAD, in your own name.

Delta Casino charges no deposit or withdrawal fees. Your bank or card issuer may charge its own, for example a cash-advance fee on a credit card.

Each request is reviewed for up to 24 hours and then paid within the method’s processing time. Larger or unusual withdrawals — for example after little play — may need an extra review and documents. The status of every request is in My Account → History.

Not until the wagering requirement is met — then the bonus balance becomes cash automatically. Your cash balance is always withdrawable; withdrawing while a bonus is active removes the bonus balance. See the Bonus Terms.

Four slots, the Banff Fortune fixed-jackpot slot, European Roulette, Classic Blackjack, Punto Banco Baccarat and two bingo rooms. All run on the Delta Casino game server for real money. Rules and RTP: Game Rules.

Outcomes are drawn on the server by a certified cryptographic random number generator; your browser only displays them. Each game publishes its paytable, odds and theoretical return to player, and every round is saved with an ID, stake, result and balance so you can check it in your history.

Slots, roulette, baccarat and bingo rounds are settled on the server in one step, so the result is recorded even if you disconnect. An unfinished blackjack hand is kept and resumed when you reopen the game; after 24 hours it is settled as a stand.

Live-dealer tables are not offered at present. The only free mode is the practice bingo card on the home page, clearly marked: it has no stakes and no prizes. All lobby games are real-money games.

Choose a 75-ball or 90-ball room, a ticket price from $0.25 to $5 and 1–4 tickets. The balls for your game are drawn by the server when you buy, the calls are shown in order and your tickets daub themselves. Prizes are fixed multiples of the ticket price and are paid automatically.

75-ball (35 calls): 1 line 2.5×, 2 lines 6×, 3 or more lines 25×. 90-ball (50 calls): one line 5×, two lines 40×, full house 1,000×. Only the highest prize per ticket is paid. Full details: Bingo Rules.

Set deposit, wager, loss and time limits — daily, weekly or monthly — in My Account → Limits. They stop play: deposits and stakes over a limit are refused, and games stop when a time limit is reached. Lowering a limit is immediate; raising it waits 7 days.

Start a cooling-off break of 24 hours, 7, 30 or 90 days in My Account. Deposits, play, bonuses and marketing stop; you can still withdraw. A break cannot be shortened. See Cooling-Off Breaks.

In My Account choose 6 months, 1 year or 5 years and confirm. Your account closes at once, your balance is returned and you cannot open a new account during the term. You can also join the AGLC Self-Exclusion Program at selfexclusion.ca. Details on Self-Exclusion; support 24/7 at 1-866-332-2322 or 211.

Email online-support-alberta@deltacasino.com (Daily, 8:00 AM – 2:00 AM Mountain Time (MT)), use the contact form, or live chat in the Help Centre (Daily, 6:00 AM – midnight Mountain Time (MT)).

Contact support with the category Complaints & Disputes and include the round ID or transaction reference. We acknowledge within 5 business days and decide within 90 days; you can then ask for a senior review and, after that, go to the Alberta iGaming Corporation. See Complaints & Dispute Resolution.