Responsible Gambling at Delta Casino

The Risk of Financial Loss

Every game at Delta Casino has a published return to player (RTP) below 100% — between 92.88% and 98.94% (see Game Rules). That means that, on average, for every $100 staked the games keep between about $1 and $7. Wins happen, but they are random: a win does not make the next round more likely to pay, and a run of losses does not mean a win is due.

Only gamble with money you can afford to lose — never money for rent, bills or food — and never borrow to play. Gambling is not a way to earn income or pay off debt. Chasing losses, raising stakes to win back what you have lost, is the most common way a pastime turns into a problem.

Minimum Age 18+

You must be at least 18 to open an account. We verify age and identity with a government photo ID before your first deposit, and close any account that belongs to someone under 18. If young people use your devices, keep passwords private, log out after playing and consider parental-control software that blocks gambling sites.

Signs of Problem Gambling

Problem gambling rarely starts suddenly. Look honestly at whether any of these apply to you or someone close to you:

• Spending more money or time on gambling than you planned, again and again.
• Going back to win back money you have lost.
• Borrowing money, selling belongings or using credit to gamble.
• Lying to family or friends about how much you gamble.
• Feeling restless, irritable or anxious when you try to cut down.
• Missing work, school or family commitments because of gambling.
• Gambling to escape stress, loneliness or low mood.
• Needing bigger bets to feel the same excitement.

If one or two sound familiar, set firm limits or take a break now. If several do, please talk to one of the services under Help in Alberta.

Limits That Stop Play

In My Account → Limits you can set four kinds of limit, each daily, weekly or monthly. They are enforced by the cashier and the game server — not reminders:

Limits apply to every game — slots, table games and bingo — and to your account as a whole. Periods follow Alberta time: daily from midnight, weekly from Monday, monthly from the 1st. Your usage of each limit is shown in your account.

Changing a limit

• Lowering a limit takes effect immediately.
• Raising or removing a limit takes effect only after a 7-day cooling-off period. The current limit stays in force until then, and you can cancel the request at any time.

Session Reminders and Fit to Play

Reality checks. While you play, the game shows your session time and net result at all times. At the interval you choose (15, 30 or 60 minutes; 30 by default) the game pauses with a reminder of how long you have played, how much you have staked and won, and your net result. You choose to continue or stop.

Fit to Play. Before your first session each day you answer three quick questions: are you playing only with money you can afford to lose, are you tired, upset or drinking, and are you trying to win back losses. If the answers suggest it is not a good moment, play is paused for an hour and we point you to support.

• Decide how long you want to play before you start, and set a time limit.
• Take a break away from the screen at least once an hour.
• Avoid playing late at night, when tired, or after drinking.

Cooling-Off Breaks

A cooling-off break pauses your account for 24 hours, 7 days, 30 days or 90 days. During the break you cannot deposit, play or claim bonuses, and marketing stops; you can still log in and withdraw your balance. A break starts immediately and cannot be shortened or cancelled. Start one in My Account → Cooling-off & exclusion.

Self-Exclusion

If you need a longer stop, self-exclude for 6 months, 1 year or 5 years. Your account is closed at once, your cash balance is returned, marketing stops, and you cannot log in or open a new account until the term ends and you ask to return. To exclude yourself from regulated gaming across Alberta, also register with the AGLC Self-Exclusion Program (1-833-447-7523). Step-by-step instructions are on Self-Exclusion.

Limits Cannot Be Bypassed

• One account per person. New registrations are checked against existing accounts by name and date of birth, phone, email and identity document, so a second account cannot be used to escape a limit.
• Exclusion register. A self-excluded person cannot register again with the same identity, email or phone for the whole term.
• One wallet, every product. Casino games and bingo share one balance and one set of limits; there is no separate product where limits do not apply.
• Every request is checked. Limits, breaks and exclusions are checked by the server on each deposit and each stake, not only in the browser.

Our Monitoring

We look for patterns linked to gambling harm, such as rapidly increasing deposits, repeated failed deposits, very long sessions or chasing losses. When we see them, we may contact you, suggest limits or a break, or restrict the account while we talk to you.

Help in Alberta

Talking to someone helps, whether you are worried about your own gambling or about someone else. These services are free and confidential:

If you are in crisis or feel unsafe, call 911. For questions about your limits, breaks or self-exclusion, contact our support team using the categories Responsible Gambling or Self-Exclusion on Contact Us.