Self-Exclusion

Step 1 — How to Self-Exclude

1. Log in and open My Account → Cooling-off & exclusion.
2. Choose the term: 6 months, 1 year or 5 years.
3. Type EXCLUDE to confirm and press Self-exclude now.

If you cannot log in, or would like help, contact support at online-support-alberta@deltacasino.com or with the contact form (category Self-Exclusion). We handle self-exclusion requests as a priority and confirm by email. If you only need a short pause, a cooling-off break of 24 hours to 90 days may suit you better.

Step 2 — What Happens When You Self-Exclude

• Immediately: you are logged out and your account is blocked for real-money play, deposits and log-in.
• No new accounts: your name and date of birth, email and phone are added to our exclusion register, which blocks a new registration with any of them for the whole term.
• No marketing: your marketing consent is switched off and you are removed from every mailing list. You may still receive service messages that the law requires, such as payment confirmations.
• Your balance: your full cash balance is returned to you as a withdrawal to the payment method you last used for deposits (or to bank transfer), after the usual review. Any active bonus is removed.
• Open rounds: an unfinished blackjack hand is closed; all other rounds are already settled.
• No reversal: the exclusion cannot be shortened or cancelled before the end of the term.

Step 3 — AGLC Self-Exclusion Program

Self-exclusion at Delta Casino covers this platform. To exclude yourself from regulated gaming across Alberta, you can also register with the AGLC Self-Exclusion Program at selfexclusion.ca or toll-free 1-833-447-7523. If you tell us you have registered with the program, we close your Delta Casino account immediately under the same rules.

Step 4 — Returning After Self-Exclusion

When the term ends, your account does not reopen by itself. To return, write to support asking to reopen the account. We then:

1. confirm that the term has ended and that you are not registered in the AGLC program;
2. wait 24 hours after your request before reopening, so the decision is not made on impulse;
3. ask you to set deposit and time limits and to complete the Fit to Play check before your first session.

Marketing consent stays off after you return unless you switch it on again yourself.