1. Introduction and Acceptance
Delta Casino is the online casino and bingo platform operated by Delta iGaming Inc. ("we", "us"), trading as Delta Casino, part of Delta Bingo & Gaming. We are registered with the Alberta Gaming, Liquor and Cannabis Commission (AGLC) as iGaming – Operator in the iGaming stream, and offer real-money gaming in Alberta within the market conducted and managed by the Alberta iGaming Corporation (AiGC).
By ticking the acceptance box when you register you agree to these Terms, which include the Casino Rules and Bingo Rules, the Bonus Terms, the Responsible Gambling and Self-Exclusion policies and the Complaints & Dispute Resolution procedure. The Privacy Policy explains how we handle your personal information. We record the version you accepted and when. If you do not agree, do not open an account.
2. Definitions
- "Account" — your single, personal Delta Casino player account.
- "Cash balance" — money you deposited plus winnings from cash stakes, which you can withdraw.
- "Bonus balance" — promotional money credited under the Bonus Terms, which cannot be withdrawn until converted to cash.
- "Game server" — our system that accepts stakes, draws outcomes with a random number generator (RNG), settles rounds and records game history.
- "Round" — one game event from stake to settlement, identified by a round ID.
- "AGLC" — Alberta Gaming, Liquor and Cannabis Commission. "AiGC" — Alberta iGaming Corporation.
3. Eligibility, Age 18+ and Alberta Location
To open and use an Account you must: be at least 18 years old; be physically located in Alberta every time you play for real money; act on your own behalf with your own money; not be self-excluded, on a cooling-off break, or barred from gaming by law or by AGLC; and not be an employee, director or contractor of Delta iGaming Inc. or of a supplier with access to game or player data.
You may live outside Alberta, but real-money play is blocked whenever our location check shows you are outside the province. Accounts of anyone under 18 are closed; deposits are returned and winnings are void.
4. Registration and Your Account
You register with your legal first and last name, date of birth, residential address, email address and mobile number, and choose a password. Information must be true, complete and kept up to date. Marketing consent is a separate, optional choice that you can change at any time in your Account.
After registering, you confirm your email address through the link we send. Deposits and play are not available until your email is confirmed and your identity is verified (section 5).
One account per person. We check new registrations against existing accounts by name and date of birth, phone number, email and identity document. A duplicate account is closed; bets on it may be voided and only deposits are returned. Keep your password secret: you are responsible for activity on your Account until you tell us it has been compromised.
5. Identity Verification (KYC) and Account Checks
Before your first deposit we verify your identity and age. You upload a valid government photo ID (driver’s licence, passport or Alberta ID card); its name and date of birth must match your Account. We may repeat checks at any time, ask for proof of address, proof of ownership of a payment method or information about the source of your funds, and use third-party verification and fraud-prevention services.
Until a requested check is complete we may restrict deposits, play or withdrawals. If you give false information, or a document belongs to someone else or is already used on another account, we may close the Account under section 15.
6. Location Checks
Each time you start a game, and at least every 25 minutes while you play, we check your device’s location. A passed check is valid for 30 minutes. If you refuse location access, the location is too imprecise or it is outside Alberta, real-money play is blocked. Using a VPN, proxy, remote desktop, location spoofing or any other tool to hide or change your location is prohibited; bets placed in breach are void and the Account may be suspended.
7. Deposits
All accounts, balances and transactions are in Canadian dollars (CAD). You can deposit only from a payment method in your own name; the holder name must match your Account. Third-party, prepaid gift and business payment methods are refused. Each deposit counts towards your deposit limit, whatever the method (section 12).
| Method | Deposit (per transaction) | Withdrawal (per transaction) |
|---|---|---|
| Interac e-Transfer | $10.00–$3,000.00, Instant | $20.00–$5,000.00, 1–2 business days |
| Visa | $10.00–$2,500.00, Instant | Not available |
| Mastercard | $10.00–$2,500.00, Instant | Not available |
| iDebit | $10.00–$5,000.00, Instant | $20.00–$5,000.00, 1–3 business days |
| Bank transfer (EFT) | Not available | $20.00–$10,000.00, 2–5 business days |
Fees. Delta Casino charges no deposit or withdrawal fees. Your bank or card issuer may charge its own fees, for example a cash-advance fee on a credit card. A deposit appears in your cash balance once the payment processor approves it. We may refuse or reverse a deposit that appears fraudulent, comes from a third party or breaches anti-money laundering rules.
8. Withdrawals
You can withdraw your cash balance at any time, including during a cooling-off break, once your identity is verified. Withdrawals are paid only to a bank account or Interac e-Transfer address in your own name, using the methods and limits in section 7, with a maximum of $10,000 per day. Bonus money cannot be withdrawn; withdrawing while a bonus is active forfeits the bonus balance (Bonus Terms).
Every request is reviewed for up to 24 hours and then paid within the processing time of the method. We may hold a withdrawal for additional checks — for example when a deposit is withdrawn with little or no play, for large amounts, or when documents are needed — and will tell you what is required. We do not reverse a withdrawal back into your balance once requested.
9. Cash Balance and Bonus Balance
Your cash and bonus balances are kept separately and shown in your Account and in every game. Stakes are taken from your cash balance first and then from your bonus balance. Winnings are credited in the same proportion as the stake that produced them: winnings from bonus money go to the bonus balance. When the wagering requirement of a bonus is met, the remaining bonus balance becomes cash. Bonus rules are in the Bonus Terms.
Your balance is not a deposit account and earns no interest.
10. Casino Rules
Each game has its own rules, paytable, stake range and return to player (RTP), shown in the game under Rules and on the Casino Rules page, which forms part of these Terms. Outcomes are decided only by the game server’s certified random number generator; nothing you do in the browser changes them. RTP is a long-term theoretical average and does not predict the result of any session.
A round is accepted once the stake is taken from your balance and settled when the result is credited; the result, stake, win and balance are recorded with a round ID in your game history. If the result shown on your screen differs from the game server record, the server record applies.
11. Bingo Rules
The Bingo Rules form part of these Terms. In short: you buy 1–4 tickets per game at the ticket price you choose, from $0.25 to $5.00; the full ball draw for your game is made by the game server when the purchase is accepted; prizes are fixed multiples of the ticket price, paid per ticket for the patterns shown in the room (75-ball: lines; 90-ball: one line, two lines, full house) and credited automatically. Prizes do not depend on other players. Ticket purchases cannot be cancelled once the draw has been made.
12. Settlement, Cancelled Bets, Interrupted Rounds and Malfunctions
- Single-step rounds (slots, roulette, baccarat, bingo) are drawn and settled in one server transaction. If your connection drops, the round is still settled and the result is in your game history.
- Multi-step rounds (blackjack) are kept on the server. When you reopen the game you continue the same hand. A hand left unfinished for 24 hours is settled as if you had chosen to stand.
- Bets we may cancel. We may void a round and return the stake if it was accepted in error (for example at a wrong price, outside the allowed stake, while you were outside Alberta, or in breach of a limit or block that should have applied).
- Malfunctions. A malfunction voids all pays and plays. If a game or system error affects a round, the stake is returned and any affected win is void; rounds already settled correctly stand.
- Maximum payout. The maximum win from one round is the top prize in the game’s paytable multiplied by the stake.
13. Limits, Reality Checks and Cooling-Off
You can set daily, weekly or monthly deposit, wager (spend), loss and time limits in your Account. They are enforced by the cashier and the game server across every game and payment method: a deposit or stake that would exceed a limit is refused, and play stops when a time limit is reached. Lowering a limit takes effect immediately; raising or removing one takes effect only after a 7-day cooling-off period, while the existing limit stays in force. Periods follow Alberta time.
You can choose reality-check reminders every 15, 30 or 60 minutes, which pause the game and show your time played, stakes and net result. A Fit to Play check runs before your first session each day. A cooling-off break of 24 hours, 7, 30 or 90 days stops deposits, play, bonuses and marketing; it cannot be shortened, and withdrawals remain available. Details: Responsible Gambling.
14. Self-Exclusion
You can self-exclude for 6 months, 1 year or 5 years in your Account. The exclusion starts immediately and cannot be reversed: you are logged out, you cannot log in, deposit, play or open a new account, you receive no marketing, any bonus is removed and your cash balance is returned to your payment method. After the term ends, the Account stays closed until you ask us to reopen it and complete the steps in the Self-Exclusion policy. You can also register with the AGLC Self-Exclusion Program, (selfexclusion.ca), which applies to regulated gaming across Alberta. If you have registered there, tell us and we close your Account immediately.
15. Suspension, Restriction and Closure of Accounts
We may suspend, restrict or close your Account, and void affected bets, if: you are under 18; you hold more than one account; you give false information or fail verification; you play from outside Alberta or hide your location; you use another person’s payment method; you collude, cheat, use bots or exploit a fault; we are required to by law, AGLC or AiGC; or our responsible gambling monitoring shows a serious risk of harm. We will tell you the reason unless the law prevents it.
You can close your Account at any time in Profile & security after withdrawing your cash balance. On closure for any reason other than a breach, we pay out your verified cash balance. Records are kept for the periods required by law (see the Privacy Policy).
16. Anti-Money Laundering and Fraud
We comply with the federal Proceeds of Crime (Money Laundering) and Terrorist Financing Act, FINTRAC guidance and AGLC standards. We verify customers, monitor transactions (including large transactions of $10,000 or more within 24 hours and unusual deposit and withdrawal patterns), keep records and report suspicious and large transactions to FINTRAC. We may ask about the source of funds, delay or refuse a transaction while checks are completed and close accounts linked to money laundering, terrorist financing or fraud. The law may prevent us from telling you that a report was made.
17. Promotions and Bonuses
Promotions are optional and governed by the Bonus Terms and the terms of each offer, including eligibility, wagering, game contribution, maximum stake and expiry. Promotions are never offered to players who are self-excluded or on a cooling-off break, and no promotion promises or guarantees a win.
18. Complaints and Dispute Resolution
Contact support first at online-support-alberta@deltacasino.com or with the contact form (category Complaints & Disputes), with your account email, the round ID or transaction reference and what you would like us to do. We acknowledge a complaint within 5 business days and give a decision within 90 calendar days. If you are not satisfied, you can escalate to a senior review at online-complaints@deltabingo.com, with a final answer within 14 business days. You can then refer the complaint to the Alberta iGaming Corporation and, for regulatory matters, to the AGLC. The full procedure is on Complaints & Dispute Resolution.
19. Liability
We are responsible for running the games and the cashier with reasonable skill and care. To the extent the law allows, we are not liable for losses caused by your own internet connection or device, by events outside our reasonable control, or by your breach of these Terms. Nothing in these Terms limits rights you have under Alberta consumer protection law or other law that cannot be excluded.
20. Intellectual Property
The platform, games, text, design and the Delta Casino and Delta Bingo & Gaming names belong to their owners. You may use them only to play on your own Account. Copying, scraping, automated play and reverse engineering are prohibited.
21. Governing Law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. The courts of Alberta have jurisdiction over any dispute not resolved under section 18.
22. Changes and Version
This is version 2026-11-05, effective November 5, 2026. We may change these Terms to reflect changes in the law, AGLC requirements or our services. We tell you by email at least 14 days before a material change takes effect. If you do not agree with the change, you can withdraw your cash balance and close your Account before it takes effect. Previous versions are available on request.
23. Contact
Support: online-support-alberta@deltacasino.com — email Daily, 8:00 AM – 2:00 AM Mountain Time (MT); live chat in the Help Centre, Daily, 6:00 AM – midnight Mountain Time (MT). Correspondence: Delta iGaming Inc., 233 Speers Road, Unit 2, Oakville, ON L6K 2E9, Canada.